Package 'ringostat'

ringostat: Load Data from 'Ringostat API'

Description

Loading calls data from 'Ringostat API'. See https://help.ringostat.com/knowledge-base/article/integration-with-ringostat-via-api.

Author(s)

Maintainer: Alexey Seleznev [email protected] (ORCID)

Other contributors:

• Netpeak [copyright holder]

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Set Ringostat API key

Description

Set Ringostat API key

Usage

rs_auth(api_key)

Arguments

api_key

Your API key

Value

No return value, called for side effects

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Download call recording

Description

Download call recording

Usage

rs_download_record(call_id, out_file = NULL)

Arguments

call_id	uniqueid of call
out_file	name of output wav file

Value

TRUE if has been downloaded successfully

Examples

## Not run: 
rs_download_record("ua-987h79879")

## End(Not run)

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Get calls data

Description

Get calls data

Usage

rs_get_call_data(
  date_from = Sys.Date() - 14,
  date_to = Sys.time(),
  fields = c("caller", "dst", "pool_name", "disposition", "calldate", "category_mark",
    "duration", "call_type", "waittime", "billsec", "connected_with", "call_counter",
    "proper_flag", "repeated_flag", "utm_source", "utm_medium", "utm_campaign",
    "utm_content", "utm_term", "uniqueid", "category_number", "employee_number",
    "employee_mark", "client_id", "remote_ip", "refferrer", "landing", "recording",
    "recording_wav", "call_card", "additional_number", "has_recording", "scheme_name",
    "duration_ms", "department", 
     "caller_number"),
  filters = NULL,
  merge = 0,
  order = NULL
)

Arguments

date_from	Start date
date_to	End date
fields	List of fields for selection from the call log, see link
filters	Filters for selecting data that meet a condition by field value
merge	Aggregating the sample by the caller's number: 0 - do not combine; 1 - combine every 24 hours; 2 - combine for all time;
order	Sorting a selection

Value

tibble with calls data

Examples

## Not run: 
calls <- rs_get_call_data(
    date_from = "2021-09-01",
    date_to = "2021-09-30",
    fields = c('caller', 'utm_campaign'),
    filters = "utm_campaign=brand"
)

## End(Not run)

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